Generally, this could be caused by something in the browser or computer interfering with normal network interaction. The issues that you encounter within your Sprintax account can be solved by:
- Logging in through a different browser - Some versions of Google Chrome do not comply with the Sprintax software at 100%;
- Clearing your browser cache and cookies - A cookie is a small file that is stored on your computer when you visit a website. It contains information about your previous interactions with that website. Sometimes cookies can cause problems with your browser loading certain websites, especially if a website has recently gone through an update of its layout. The cache saves parts of websites you have loaded, but just like cookies, can cause problems if a website has gone through a design change.
Note: Clearing your browser cache and cookies may clear information that is saved to websites you visit, such as any usernames or passwords that may be saved and automatically entered each time you visit that site.
- Perform a “hard refresh” in your browser (Windows: Ctrl+Shift+R / Mac: Command+Shift+R);
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