STEP 7 COMMON QUESTIONS
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Where can I apply my Access code?
On Step 8 - Finalizing - Review - there is a box right below the Sprintax fees called "ACCESS COD...
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Why do I owe money?
Please be advised that the Sprintax calculations are based on the IRS/state requirements and tax ...
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I have used my code once for another service. I want to use the same code again.
If you have already used the discount code provided for any of our services, yet you made changes...
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I think I should be exempt from tax but Sprintax says I have to pay tax – why?
Many Nonresident Aliens incorrectly believe that they will not pay ANY tax in the U.S., however, ...
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Why am I not getting all my taxes refunded?
Please be advised that the refund is the taxes overpaid not the taxes paid.
There are many facto...
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I don’t have a US bank account, can I enter my home country’s account and receive my refund there?
Unfortunately that is not possible. The IRS will not issue your refund to a foreign bank account....
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The income I get taxed on is not the same as the one reported on my income document
The main reason is that you might have part of your income which is not considered as taxable und...
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Sprintax Forms
This is a service which will prepare and provide you with any pre-employment tax forms for 2024 w...
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Post-Filing Support
The Post-filing support is a service we offer, where we can review any notices you have received ...
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How can I pay the amount owed?
If you owe money, you have two option on how to pay the liability:
- Send a check/money order whe...
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How to receive Federal/State refund?
You have a few options on how to proceed with the refund you are eligible for:
- Transfer to US ...
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I see a message for Final confirmation
The system is asking you to confirm that the information provided is correct so you can proceed f...
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Why is my refund so low?
Please be advised that the refund is the taxes that you have overpaid only, not the total tax you...
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What are Itemized deductions?
The Itemized deductions on your Federal tax return include State and Local taxes paid from your i...
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I don’t see an estimation or calculations for the State return
Please note that not all State tax forms we prepare are automatically generated by the system. If...
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Do you have a VITA volunteer helping you to prepare your tax return?
A VITA volunteer is a person who has passed the IRS certification with the VITA test and is assis...